Rail Passengers May Soon Book Tickets by Voice Commands IRCTC Testing New Feature

Lakhs of people across the country travel by train every day. Booking a train is often a problem for these passengers. This can be resolved soon. Indian Railway Catering and Tourism Corporation (IRCTC) may soon introduce the feature of voice-based e-ticketing. With this, tickets can be booked by speaking.

ET Now’s Report It has been told by quoting sources that IRCTC is trialling its Artificial Intelligence (AI) platform ‘Ask DISHA’. With this, customers will be able to book tickets by giving voice commands. Along with this, IRCTC has also planned to increase the online ticketing capacity per day. Ask DISHA has been developed in association with Bengaluru-based startup CoRover. Through this platform, customers can book tickets and take other assistance with an OTP verification login. In this, users do not need IRCTC login and password.

Through chatbot Ask Disha 2.0, passengers will be able to book tickets using text or voice commands. On this, the status of cancellation of tickets and refund of canceled tickets will also be known. Passengers will also be able to know the status of their PNR instantly. Passengers will also be able to change the starting and destination stations of their journey on Ask Disha 2.0. It will also allow viewing, printing and sharing of tickets. Apart from this, passengers will also be able to get answers to queries related to their train journey.

Questions can be asked on this platform in Hindi and English. This chatbot is available on the IRCTC website. This will be a big change for people traveling by train. Many travelers find it difficult to book train tickets through the website. This chatbot based on artificial intelligence will be able to solve it. before this IRCTC partnered with Easebuzz for secure and easy payment services. This payment gateway is integrated with IRCTC page. IRCTC, the tourism and ticketing arm of the Railways, is a listed company. It has introduced many new features and facilities in the last few years.

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