These 3 big companies made false promises to customers regarding internet speed, now they will have to pay damages! know the case

Three major Australian telecoms companies have been heavily fined and asked to refund money to some 120,000 of their users for making false promises in the name of speeds. Following legal action by the Australian Competition and Consumer Commission (ACCC), the Federal Court has fined Telstra, Optus and TGP a combined $33.5 million (about Rs 272 crore).

Australia based 7 News Report It has been reported that the misleading speed claims made by Telstra, Optus and TGP were made in 2019 and 2020. Following the latest ruling, all three companies have started contacting affected customers and refunding their money.

The report notes that the ACCC says Optus has been ordered by the court to “re-contact affected customers who did not respond to the previous contact or have not received a refund.” These customers have also been ordered to pay compensation within 120 days.

One of 7 News previous reports It was told that Telstra started paying $ 11 million (about Rs 89 crore) to its customers last year itself, while Optus and TGP have agreed to refund $ 6.5 million (about Rs 48.6 crore) to customers this year. has agreed upon.

The report says that organizations that redress consumer complaints argued that companies failed to deliver the internet speeds claimed in their 50Mbps or 100Mbps fiber-to-the-node (FTTN) plans.

In addition to refunding customers, Telstra will pay $15 million in fines, while Optus has agreed to pay $13.5 million and TPG will pay $5 million in an arrangement approved by Justice Mark Moshinsky on Friday.

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