Australia based 7 News Report It has been reported that the misleading speed claims made by Telstra, Optus and TGP were made in 2019 and 2020. Following the latest ruling, all three companies have started contacting affected customers and refunding their money.
The report notes that the ACCC says Optus has been ordered by the court to “re-contact affected customers who did not respond to the previous contact or have not received a refund.” These customers have also been ordered to pay compensation within 120 days.
One of 7 News previous reports It was told that Telstra started paying $ 11 million (about Rs 89 crore) to its customers last year itself, while Optus and TGP have agreed to refund $ 6.5 million (about Rs 48.6 crore) to customers this year. has agreed upon.
The report says that organizations that redress consumer complaints argued that companies failed to deliver the internet speeds claimed in their 50Mbps or 100Mbps fiber-to-the-node (FTTN) plans.
In addition to refunding customers, Telstra will pay $15 million in fines, while Optus has agreed to pay $13.5 million and TPG will pay $5 million in an arrangement approved by Justice Mark Moshinsky on Friday.